Frequently Asked Questions

We typically respond to assistance requests within 2 hours during business hours (9am-6pm GMT, Monday-Friday). For urgent payments close to the deadline, we prioritize these requests to help you avoid penalties.

To assist you effectively, we'll need your vehicle registration number, the type of toll road (Dartford Crossing, Congestion Charge, etc.), and the date/time you used the road. If you're unsure about any details, just let us know and we'll help identify what you need.

We provide confirmation once your toll payment has been successfully processed. You'll receive a confirmation email or message with details of the payment, including the reference number and payment date. We recommend keeping this confirmation for your records.

Our service fees vary depending on the complexity of the assistance required. We always provide a clear, transparent quote before you proceed with any payment. You'll know exactly what our assistance fee is before committing to our service.

Our service fee is separate from the actual toll payment. We'll provide a breakdown showing the toll amount and our service fee separately, so you know exactly what you're paying for. Both amounts need to be paid for us to process your toll payment.

Yes, we offer loyalty discounts for regular customers who use our service frequently. If you anticipate needing regular assistance with toll payments, contact us to discuss our package options that can provide better value.

Yes, we can assist with penalty charge notices in many cases. Contact us as soon as possible with details of the penalty notice, and we'll advise on the best course of action. In some cases, we may be able to help you pay the original toll amount rather than the penalty if we act quickly.

If you miss the payment deadline, you may receive a Penalty Charge Notice (PCN). The amount of the penalty varies depending on the toll road but is typically significantly higher than the original toll. Contact us immediately if you've missed a deadline - we may still be able to help minimize the penalty.

While we primarily focus on helping with toll payments, we can provide guidance on the appeals process for penalty charge notices. We can advise on valid grounds for appeal and the documentation you might need. For complex cases, we may recommend seeking legal advice.

No, we are an independent assistance service helping drivers navigate London's toll payment systems. We are not affiliated with Transport for London or any government body. We provide a convenience service to help simplify the payment process and avoid penalties.

We provide assistance with all major London toll roads and charging zones, including Dartford Crossing (Dart Charge), Congestion Charge, Ultra Low Emission Zone (ULEZ), and Low Emission Zone (LEZ). If you're unsure whether a specific road requires payment, just ask us.

Our standard business hours are 9am-6pm GMT, Monday to Friday. However, we understand that toll payment issues can occur outside these hours, so we offer extended support for urgent matters. For assistance outside business hours, please use our contact form and we'll respond as soon as possible.